EVN HANOI: Applying 4.0 Technology in Service Delivery


The development of the Industrial Revolution 4.0 has led to increasingly improved customer services in many fields, including the electricity industry. With the desire to bring more conveniences to customers, Hanoi Electricity Corporation (EVN HANOI) is promoting the application of information technology (IT) in providing electricity services.

Accordingly, with online electricity service level 4, customers can submit online documents and pay online electricity service charges on EVN HANOI’s Customer Care website. The application of electronic transaction method for electricity services helps customers instead of signing and saving documents on paper, they only need to sign online on the customer service website of EVN HANOI by entering the OTP code received via Email, or via SMS and completely save the profile online on the Customer Service website.

Specifically, the application of electronic transaction methods to electricity services, including: low-voltage power supply, medium-voltage power supply, change in electricity usage capacity, change in position of metering equipment, change change the purpose of using electricity, change the electricity usage norm, change the form of electricity payment, renew or terminate the electricity purchase and sale contract… During the transaction process, the customer is supported with installation services. put the wire from the back of the meter to the customer’s house.

According to EVN HANOI, the implementation of providing electricity services by electronic method, specifically signing and managing electricity purchase and sale contracts in electronic form helps to promote the application of IT in economic life – production and business, towards the goal of reforming administrative procedures and improving service quality in the electricity sector.

The signing and management of power purchase and sale contracts in electronic form brings many benefits to both the buyer and the seller, such as improving the quality of customer service, making the contract signing process faster, more accurate and convenient.

In addition, the electronic transaction helps to reduce the cost of printing, sending, preserving and storing compared to using paper contracts, contributing to saving costs for society, improving business efficiency and protecting the environment.

In particular, customers do not need to preserve and avoid losing electricity purchase and sale contracts, easier to access and check signed contracts. The electronic purchase and sale of electricity is also in line with international practices, contributing to modernizing corporate governance, in line with the current trend.

The diversification of EVN HANOI in providing electricity services by electronic method helps customers to actively purchase and sell electricity as well as secure and store information. Towards the goal of “Responsibility – Transparency” to customers and the community.

In the process of performing electrical services electronically, if there are any questions about the usage process, customers should contact the Customer Care Center of EVN HANOI (call center 19001288 serving 24/7) for assistance to receive advice and answers.

Source: Congthuong

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